Alternatively, if you know your service is up and running (for example, if you’re upgrading an older router), please reach out to Netgear for help configuring your new router.įor a list of routers provided by and recommended by the Pentanet team, visit our online shop. If you’ve followed the steps above and are still stuck, please reach out to support for assistance. Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers. Leave all other settings as their defaults, and you’re done! Hit Apply and you should be online. Place your router near the center of the area where your computers and other devices operate, and within line of sight to your wireless devices.If your welcome email advises that your service uses VLAN ID 100, tick ‘Enable VLAN’ and enter in the VLAN ID: 100.You can also find it in your customer portal if lost or forgotten.
#NETGEAR GENIE CANNOT LOGIN TO ROUTER PASSWORD#
The page will adjust.Įnter your PPPoE Username and Password - this is your Pentanet authentication username and password, which you can find in your Pentanet welcome email.
Scroll down to the 'Does your Internet connection require a login?’ section and select the ‘ yes’ radio button. Make sure that the ’Enable This Interface' check box is selected. For any other type of service, select ‘Ethernet WAN’. If the ‘Select Country’ menu appears, select Australia.įrom the ‘Select Internet Service Provider’ menu, select ‘ Other’.įrom the Transfer Mode menu, select VDSL(PTM) if your connection type is an NBN FTTN/B service. If you don’t know the password and can’t log in, you may need to factory reset the unit. Log in to the router using the default username admin and the default password admin. (You can also connect to your router via Wi-Fi, but Ethernet is recommended to make the process easier.)
#NETGEAR GENIE CANNOT LOGIN TO ROUTER PC#
Configuring your Netgear NighthawkĬonnect a PC or laptop to the Netgear router via an ethernet cable. You can find all this information in your Customer Portal under the Services > Settings section, or just reach out to our friendly team who can assist if you're unsure. You'll also need to know your Pentanet PPPoE authentication username and password. You'll need to know what technology type your Pentanet service uses as the steps vary between technology type. Configuring a Netgear Nighthawk router to use on the Pentanet network is quick and easy, let's go!
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